Refund policy
We hope you love your order, but if something’s not quite right, we’re here to help. We offer a 30-day returns policy, and you can find all the information you need about returns, exchanges, and refunds below to make the process as easy as possible.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number/proof of purchase.
Important Returns Info
If you wish to return a standard changing mat, anti roll changing mat, basket liner mat or travel changing mat, for hygiene reasons please ensure the packaging has not been opened. All changing mats are sent out in clear packaging so please check you are happy with the pattern, colour, size etc before opening the clear packaging.
Returns received with the clear packaging opened will be returned to you at your expense.
If you are returning a changing mat please ensure it is sent flat and not folded or rolled. Changing mats returned to us rolled or folded are deemed to be in an unsalable condition and will be returned to you at your expense.
Obaby + Mustard Made - An individual return policy is in effect for Direct Dispatch items, as they are shipped directly from and returned to the brand. You can find the returns policy for Obaby + Mustard Made here
How to return your order
Items that are unworn/unused, with tags, and in original packaging can be retuned to:
The Little Bumble Co.
4 Point Commercial Centre
Craigshaw Road
West Tullos Industrial Estate
Aberdeen
AB12 3AP
PLEASE WRITE YOUR ORDER NUMBER ON THE PARCEL
Return costs are the responsibility of the customer
We recommend you obtain proof of posting when returning items, as the product(s) you're returning remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.
You can always contact us for any return related questions at Hello@thelittlebumbleco.com where we're always happy to help.
Exclusions / non-returnable items
Unfortunately, we cannot accept returns for the following items:
- Changing mats (Standard, Wedge, Travel and Basket) that have had the clear plastic packaging opened
- Personalised products
- Made to order items
- Teethers
- Dummies
- Items that are no longer in their original packaging/original condition
- Wall art prints are non-returnable as they are made to order
- Gift Cards
- Outlet Items
Cancelling an order
If you wish to cancel your order please fill out the form on the contact us page here
If your order is in an undispatched status, in most cases we will be able to cancel the order before it is shipped. If the order has been marked as dispatched in our system we will be unable to cancel the order. You will then need to wait until the order is delivered and then request a return.
For personalised items, once the order has been placed with the manufacturer we are unable to cancel the order.
Exchanges
We do not currently offer exchanges. The fastest way to ensure you get what you want is to return the unwanted item and make a separate order for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take several days for your bank or credit card company to process the refund, this is outwit our control.
For items returned after 28 days, we reserve the right to issue a credit note or return the items to you.
Damages & Faults
Please inspect your order upon receipt and contact us within 48 hours of receiving your order if the item is defective, faulty, damaged or if you receive the wrong item. Once we have all the information we need we can evaluate the issue and make it right.
If an item has arrived with a fault or damaged do not use it. The fault/damage must be reported immediately so we can fix the problem. If you have chosen to use it despite the fault/damage, it cannot then be returned
Please note that due to the nature of its use, changing mats may be susceptible to staining. Our changing mats are made of a waterproof, wipeable material however they are not stain resistant. Refunds will not be issued should staining occur.